Privacy Policy for Like Home
This Privacy Policy explains how we collect, use and protect your personal information when you visit this website, contact us, make a booking, or use our services. By using this website you agree to the practices described in this Privacy Policy.
Who we are
We operate this website to offer property related services including short term rentals, holiday homes and property management. For data protection law we act as the data controller for the personal information we collect through this website and related channels. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the contact details shown on this website, for example on the Contact page or in the website footer.
Information we collect
We collect information that you provide directly, information collected automatically, and information from third parties. Information you provide directly includes name, phone number, email address, country or city, booking details and stay preferences, property details if you are an owner, and any other information you include in forms, emails, WhatsApp or other messages. Information collected automatically includes IP address, browser type and version, device type and operating system, pages viewed, time spent on pages, links clicked and referring website or campaign source. This is collected mainly through cookies and similar technologies. We may also receive information from booking platforms, payment providers, analytics and advertising partners, social media platforms and other service providers.
How we use your information
We use your personal information to respond to enquiries and messages, create and manage bookings, communicate with you before, during and after your stay, manage relationships with property owners and partners, send service messages such as booking confirmations and important notices, send marketing communications where allowed, improve our website and services, analyse website traffic and marketing performance, protect our rights and prevent fraud, and comply with legal and regulatory obligations.
Legal bases under GDPR
If you are in the EEA or UK we rely on different legal bases for processing your personal data. These include performance of a contract when we manage bookings and related services, legitimate interests such as responding to enquiries, improving services, keeping systems secure and limited direct marketing to existing customers, consent where required for certain marketing or cookies, and legal obligation when we must process data to comply with tax, accounting or public authority requirements. You can withdraw consent at any time where we rely on it by using unsubscribe options or contacting us.
Cookies and similar technologies
We use cookies and similar technologies on this website to make the website function correctly, remember your preferences, understand how visitors use the website and measure the performance of our marketing. Some cookies are essential for the website to work. Others, such as analytics and advertising cookies, are optional in many regions. Where required by law you will see a cookie notice when you first visit the website and you can manage your preferences there or through your browser. Third party tools such as analytics and advertising pixels may set their own cookies and process your data according to their own privacy policies.
How we share your information
We do not sell your personal information in the ordinary sense of selling customer lists for money. We may share your information with service providers who help us operate our business such as website hosting, IT support, email and SMS platforms, booking and property management systems, payment processors, call center and customer support tools, marketing and analytics providers. We may share information with professional advisers such as lawyers, auditors and insurers, with business partners when a booking involves another provider, with public authorities when required by law, and with third parties in connection with a business transaction such as a merger or asset sale. Service providers are only allowed to use your information to provide services to us and must protect it according to applicable law.
International data transfers
Because we work with global platforms and service providers, your personal information may be transferred to and stored in countries outside your own, including countries that may have different data protection laws. When personal data of individuals in the EEA or UK is transferred to a country that does not provide adequate protection, we aim to use appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.
Data retention
We keep your personal information only as long as needed for the purposes described in this policy, unless a longer period is required or allowed by law. This depends on legal and tax requirements, whether there is an ongoing relationship or open enquiry, and our need to keep records for fraud prevention, security or dispute resolution. When data is no longer needed we delete it or anonymise it in a safe way.
Security
We take reasonable technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However no method of transmission or storage is completely secure and you should keep any passwords or access details confidential.
Your rights under GDPR and similar laws
If you are located in the EEA, UK or another region with similar laws you may have rights over your personal data. These can include the right to access your data, the right to correct inaccurate data, the right to request deletion in certain situations, the right to restrict processing in some cases, the right to data portability, the right to object to processing based on legitimate interests including direct marketing, and the right to withdraw consent where we rely on consent. To exercise these rights you can contact us using the details on this website. We may need to verify your identity. You also have the right to complain to your local data protection authority.
Additional information for California residents CCPA
If you are a California resident the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you extra rights. In the twelve months before this Privacy Policy we may have collected identifiers such as name, email, phone and IP address, commercial information such as booking details and transaction history, internet or network activity such as browsing history and interactions with our website or ads, general geolocation based on IP address, professional or employment information supplied in B2B enquiries, and inferences drawn from this information for marketing analysis. We use and disclose this information for the business purposes described earlier and may share it with service providers and contractors under written agreements, with other third parties when required by law, and in connection with business transfers or protection of rights. Some advertising and analytics cookies or pixels may be considered a sale or sharing of personal information for cross context behavioural advertising because they allow third parties to collect information from your device over time. Under CCPA you may have the right to request to know what personal information we have about you, request deletion, request correction, request information about our data practices, opt out of the sale or sharing of your personal information for cross context behavioural advertising, and not be discriminated against for exercising your rights. To exercise these rights you can contact us using the details on this website and state that you are making a CCPA request. We may need to verify your identity. To opt out of cookies that may be a sale or sharing, you can adjust cookie or tracking preferences where available, change your browser settings or contact us. We do not knowingly sell or share the personal information of consumers under 16 years of age.
Marketing communications
We may send marketing communications by email, SMS, WhatsApp or other channels where permitted by law, for example when you request information, make a booking or agree to receive such messages. You can stop receiving marketing at any time by using the unsubscribe link or instructions in the message or by contacting us. We may still send important service messages such as booking confirmations, policy updates or security alerts.
Third party websites
This website may contain links to third party websites or services that we do not control. This Privacy Policy does not apply to those websites. We recommend reading their privacy policies before providing any personal information.
Children
This website and our services are not intended for children under 18 and we do not knowingly collect personal information from children. If we learn that we have collected information from a child we will take reasonable steps to delete it as soon as possible.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The Last updated date at the top shows when it was last revised. Any changes take effect when we publish the updated policy on this page. Your continued use of the website after changes means you accept the updated policy.
How to contact us
If you have any questions about this Privacy Policy, about how we handle your personal information, or if you want to exercise your data protection rights, you can contact us using the contact form, phone number, email address or WhatsApp details shown on this website, for example on the Contact page or in the website footer.